Joli Day Salon and Spa

859-252-0232

Policies

Joli Day Spa Policies

Stress Less, Get Fixed

The ultimate goal for Joli Salon and Spa is to provide you with a wonderful experience. If at any time your experience is not exceptional, please notify us within one week so we can fix this for you. Need a fresh point of view or just not connecting with your service provider? No worries, please try another member of our staff. We will be more than happy to help match you to the perfect fit.

Levels

The pricing levels at Joli are based on the experience and behaviors that the professional has in the industry, as well as within the Joli Company.

Payment

We accept Visa, MasterCard and Discover and Personal Checks.

Gratuity

If you feel the need to give gratuity it will be appreciated by cash or personal check to the service provider. However, we would love for you to refer your friends and family to us and always consider this the best way of saying thank you.

Returns

If you are not satisfied with a product, please return within one week of purchase for store credit or an exchange. We cannot give cash refunds for returned merchandise, gift cards, or services.

Cancellation

We request notification 48 hours before your appointment to cancel or reschedule. We understand that circumstances may arise however; your service provider has specifically reserved time for you. Please be aware that if you have more than two no call or no shows you may be asked to provide a credit card to reserve your next appointment. Charges will only appear at the time of your missed appointment.

Gift Cards

Joli gift cards are a wonderful way to treat a family member or a friend. You may purchase them online or in the salon for any dollar amount and are redeemable toward your favorite service or products. Gift cards cannot be returned for cash, non-transferrable and non-refundable. Service prices and product prices are subject to change. Joli is not responsible for any lost or stolen gift cards. Normal cancellation policies apply; unauthorized resale, modification or trade of gift card is prohibited. Joli Salon and Spa does not have shipping restrictions for gift cards purchased online. Joli gift cards do have an expiration date of 1 year from purchase date.